PokerWe want to ensure that our customers always enjoy their experience when they visit paddypowerpoker.com
That's why we ask you to play responsibly. Gaming can be great entertainment, provided you stay in control.
We will always endeavour to help you if you find yourself in difficulties.
Paddy Power Poker works in conjunction with Gamcare, the UK's National centre for information, advice and practical help regarding the social impact of gambling. Paddy Power Poker has been awarded the GamCare Certification to acknowledge their achievement in implementing the GamCare Code of Practice for Remote Gambling.
Paddy Power Poker has achieved high standards in player protection and social responsibility and recognises the need to assist their customers to play responsibly. To achieve GamCare Certification Paddy Power Poker has implemented the following practices:
- Controls for customer spend
- Self Exclusion: When a customer requests that their account be closed due to the fact that they believe they are gambling excessively, Paddy Power Poker will close the account and will do all that it can to prevent new accounts being opened by that customer in the future.
- Information about responsible gambling and sources of advice and support
- Training for Customer Service Agents in problem gambling and social responsibility
- Consultation with GamCare when developing new technologies and products
- Support for the work GamCare carries out in addressing the social impact of gambling
Setting your deposit limits:
Poker can be an exciting leisure activity and we encourage our customers to have fun, but not to play beyond their means. Therefore we offer customers the option to set a preferred maximum deposit limit and frequency. If you wish to set a maximum deposit level and frequency go to the "Responsible Betting" section of "My Account", and here you will be able to set daily or weekly deposit limits. A decrease in your maximum deposit level or frequency will take effect immediately, but an increase in your maximum deposit level or frequency will take 24 hours to take effect if you currently have a daily limit applied and 7 days to take effect if you currently have a weekly limit.
For more information about GamCare Certification visit the GamCare website www.gamcare.org.uk.
Gambling Problems?
If you are unsure whether or not you may have developed a gambling problem, you can use the following simple checklist for self-assessment. If you answer positively to at lest four of the following questions it is recommended you call either our customer service staff or Gamcare and seek professional advice.
- Preoccupation: Do you find that you are becoming preoccupied with past gambling successes or find yourself spending increasingly more time planning future gambling?
- Tolerance: Do you find that you need to increase the amount of money you gamble to achieve the same enjoyment and excitement?
- Unable to Stop: Have you recently tried to stop gambling but were unsuccessful?
- Irritability: Do you become moody or impatient when you are cutting down how much you gamble?
- Escape from Reality: Do you ever use gambling a way of ignoring stress in your in life or even pick you up when you feel down?
- Chase losses: Do you ever try to win back the money you lost by increasing the size or frequency of your wagers?
- Conceal Involvement: Do you ever hide how much or how often you gamble from significant others?
- Unsociable Behaviour: Have you ever committed fraud or theft to get money to gamble with?
- Ruin a Relationship/Opportunity: Has gambling ever ruined a personal relationship or an occupational or educational opportunity?
- Bail-out: Have you ever needed others to relieve a financial problem created by gambling?
If you require further assistance please do not hesitate to visit the GamCare website www.gamcare.org.uk or alternatively you can contact our Customer Services team.
Contact details for our customer Service team can be found by clicking here.